Mobile Phone Network Help Desks
by admin on 14/11/08 at 8:57 pm
I have been an avid mobile phone users for many, many years and have had to spend a lot of time on the phone for support during that time. Mainly due to upgrades, contract changes and call quality issues. On occasion, I have become very stressed due to the level of technical knowledge available to the help desk staff and their overall condescending tone. Luckily for me, and you, the large mobile phone networks in the United Kingdom in particular, are now outsourcing all of their help desk services to third party companies who have the knowledge and special training to support their service at the highest level.
I realise that help desk outsourcing might not appeal to everyone, particularly the end users but believe me, the third party companies that handle the support, not just of your mobile phone account but ANY accounts are more than capable and often have a much higher level of support specific training than the staff in house, in the UK at the mobile networks internal support office. It is a known fact that people who are trained to handle support do a better job of it than those who only posses the technical knowledge.
